The Process & Quality Specialist is responsible for ensuring business processes are efficient, standardized, and aligned with quality standards by reviewing workflows, driving continuous improvement, and monitoring compliance to support operational excellence and overall business performance.
DUTIES AND RESPONSIBILITIES
Process Standardization & Optimization
Reviews existing workflows and operational procedures to identify process gaps and opportunities for improvement and standardization.
Develops and updates standard procedures and process guidelines to improve consistency, efficiency, and operational effectiveness across departments
Coordinates with department leaders and process owners to improve workflows and support the implementation of standardized processes.
Quality Assurance and Compliance
Monitors operational activities and process implementation to ensure compliance with company standards, policies, procedures, and applicable regulatory requirements.
Conducts quality checks, process reviews, and compliance assessments to identify gaps, non-conformities, and operational risks.
Performance Monitoring & Analytics
Monitors process performance, quality metrics, and operational results to track efficiency, compliance, and service delivery.
Prepares performance reports and process summaries to support management review and decision-making.
Identifies performance trends, recurring issues, and process gaps and recommends improvements to enhance operational performance.
Audit and Corrective Action
Conducts internal and supports external audits by preparing required documents, records, and reports and coordinating audit requirements with concerned departments.
Identifies audit findings, process gaps, and compliance issues and coordinates corrective and preventive actions to address identified concerns.
Monitors the progress and completion of corrective actions and maintains proper documentation to ensure compliance with audit and quality requirements.
Ad Hoc Projects and Additional Tasks
Provides support for special projects
Performs other related duties as may be assigned
QUALIFICATIONS
Bachelor’s degree in Industrial Engineering, Business Administration, Operations Management, Quality Management, or related field.
At least 1 year of relevant experience in process improvement, quality assurance, compliance, audit support, or operational excellence.
Knowledge in process mapping, standard operating procedure (SOP) documentation, and workflow improvement methodologies.
Strong analytical and problem-solving skills.
Good documentation and report preparation skills.
Strong communication and cross-functional coordination abilities
Proficient in Microsoft Office, especially Excel and PowerPoint
Preferably with knowledge of ISO, Lean, Six Sigma, or Kaizen methodologies
